As part of the 50th anniversary of the 1976 Montreal Olympic Games, the Olympic Park is launching a brand-new guided tour behind the scenes. Although the stadium and the Montreal Tower are currently inaccessible due to construction, this redesigned tour provides access to previously unseen areas where every wall is steeped in history, such as the Expos’ locker room.
1. Preamble
These terms and conditions (the “Conditions”) govern the purchase and use of tickets for guided tours offered by the Société de développement et de mise en valeur du Parc olympique (“Olympic Park”).
The Conditions apply to any purchase of tickets for any guided tour of Olympic Park, whether made online, by telephone, in person, or through an authorized intermediary.
By purchasing a ticket, the participant acknowledges having read and accepted these Conditions. For online purchases, such acceptance is confirmed at the time of the transaction.
Guided tours are offered and operated by the Société de développement et de mise en valeur du Parc olympique, 4545 Pierre-De Coubertin Avenue, Montréal (Québec), H1V 0B2, 514-252-4141.
Olympic Park reserves the right to modify these Conditions and/or the tour routes at any time.
2. Reservation and payment
Prices displayed on the Olympic Park website are in Canadian dollars and include applicable taxes. Olympic Park reserves the right to change its prices at any time.
Participants purchasing a reduced-rate ticket must present valid proof of eligibility upon arrival. Failing this, they will be required to pay the difference between the reduced rate and the applicable regular rate to access the tour.
Full payment is required at the time of purchase.
Guided tours must be booked through sales platforms authorized by Olympic Park.
Tours may also be available for purchase on-site, subject to availability.
The number of participants per tour is limited to ensure safety and quality of experience. Spots are allocated on a first-come, first-served basis.
Booking confirmation and access to tickets are provided at the time of purchase. This confirmation constitutes proof of purchase, and tickets must be presented upon arrival.
It is the participant’s responsibility to carefully select the date, time, and language of the tour at the time of purchase. No changes or refunds will be granted in the event of an error in these selections, unless otherwise stated in these Conditions.
3. Cancellation and refund policy
Unless otherwise specified, tickets for guided tours are non-refundable and non-exchangeable.
However:
- a ticket may be transferred to another person;
- Olympic Park may, at its discretion, allow rescheduling in exceptional circumstances;
- in the event of cancellation by Olympic Park, the customer will be entitled to a refund or rescheduling.
Tours begin at the time indicated on the ticket and purchase confirmation. Late arrivals may not be admitted to join the tour.
No refund or rescheduling will be granted in case of lateness or absence.
Olympic Park reserves the right, at its sole discretion, to cancel or reschedule a tour.
4. Weather conditions
Guided tours take place rain or shine, except where weather conditions pose a safety risk.
Olympic Park reserves the right to modify, interrupt, or cancel a tour due to adverse weather conditions. In the event of cancellation, the provisions of Section 3 shall apply.
No refund will be granted if the tour is maintained despite weather conditions.
5. Arrival time and tour conduct
Participants must arrive at the designated meeting point at least fifteen (15) minutes prior to the start of the tour.
Guided tours have an approximate duration of seventy-five (75) minutes and may vary depending on operational conditions, attendance levels, or unforeseen events.
The tour route may be modified without prior notice based on site operating conditions.
6. Safety and accessibility
Tours may include walking, stairs, elevators, and access to certain technical areas.
Participants must wear appropriate clothing and footwear and be physically able to follow the tour.
Olympic Park strives to ensure accessibility and invites individuals with specific needs to contact customer service in advance.
Participants must comply at all times with safety instructions and the guide’s directions.
7. Participant conduct
Participants must behave respectfully toward staff, other participants, and facilities.
It is prohibited to disrupt the tour, access restricted areas, or damage facilities.
Any person violating these rules may be expelled without refund.
8. Liability and limitation of liability
Participation in guided tours is at the participant’s own risk.
Olympic Park shall not be held liable for loss, theft, or damage to participants’ personal belongings.
Olympic Park disclaims all liability for injuries or damages resulting from failure to follow safety instructions, the guide’s directions, or improper use of facilities.
9. Photography and image capture
Filming during the tour is prohibited. However, participants may take photographs for personal use, except in the following areas: Olympic Park Sports Centre, Institut national du sport du Québec, or any other area indicated by the guide.
Commercial use of images taken during the tour is prohibited without prior written authorization from Olympic Park.
Olympic Park may take photographs or videos during tours for promotional, corporate, or archival purposes.
By participating in a tour, participants consent to the capture and use of their image by Olympic Park, without compensation, for distribution on any medium, including websites, social media, and promotional materials.
For minor participants, such consent is given by the parent or legal guardian authorizing the minor’s participation.
10. Groups
Specific conditions may apply to school, tourism, or corporate groups.
Group leaders are responsible for participants under their supervision and must ensure compliance with these Conditions.
11. Personal information protection
Personal information collected during booking is used solely for managing guided tours and in accordance with Olympic Park’s privacy policy.
Such information is protected in accordance with applicable privacy policy.
12. Force majeure
Olympic Park shall not be held liable for cancellation or modification of a tour resulting from a force majeure event, including but not limited to natural disasters, major system failures, public authority orders, or any unforeseeable event beyond its control.
In such cases, Olympic Park may offer rescheduling or credit, without obligation to provide a refund.
13. Governing law and jurisdiction
These Conditions are governed by the laws of the Province of Québec and the applicable federal laws of Canada.
Any dispute relating to their interpretation or application shall be submitted to the competent courts of the Province of Québec.
14. Language
In the event of any discrepancy or dispute regarding the interpretation of these Conditions, the French version shall prevail.
